FREQUENTLY ASKED QUESTIONS....

IF WE HAVEN'T ANSWERED YOU QUESTION HERE....PLEASE CALL ON 07990634865 OR EMAIL...

01

How much are your cupcakes?

They are all £1.95 each. They are either packaged singly or in boxes of 4, 6 or 12.  Single cupcakes are available in celebration boxes, and come decorated for £3.25.  Various decorations are available including Happy Birthday messages, children's characters and sugar flowers for an additional 50p per cupcake.

02

What are your opening hours?

We now bake from home but don't panic, can still fulfill all of your cupcake needs. Simply order your cupcakes and we will be happy to deliver or you can always collect from Whitstable. 

03

What if I need Cupcakes out of these times?

 

Don't panic! Simply call to arrange a pick up, there is a minimum order of 12 cupcakes out of hours, and a limit on flavours, but please call to discuss.  72 hours notice is usually required, although always call to check as your order may be able to be combined with another already placed. Please note that out of hours service is not always available, call to discuss.

04

How do I care for my Whats Up Cupcake?'s

It is best to eat your Whats Up Cupcake?'s at room temperature.  We would not advise you to put them in the fridge, however if you do, just make sure you allow them to come back up to room temperature before enjoying.  Whats Up Cupcake?'s are best eaten on the day they are purchased, however to extend their life, wrap the bakery box with cling film or place the cupcakes in an airtight container.

05

How long do Whats Up Cupcake?'s stay fresh?

Because Whats Up Cupcake?'s are made with all natural (preservative-free) ingredients, it is best to eat them on the day they are baked, however they are still wonderful the next day.  If you plan to keep your cupcakes longer than 2 days, cling film the bakery box or place in an airtight container.

06

Do you gift wrap?

Every purchase is gift wrapped with Whats Up Cupcake?'s signature white boxes, ribbon and tags.

07

Can I order in advance?

You can either order in advance to pick up or for larger orders request local delivery, however there is an additional charge for delivery.  Any size order is considered so please call or email to discuss.

08

If I order in advance, can I order any of your flavours?

There is a limit of 10 flavours per week, unless discussed otherwise. Please call or email to discuss.

09

Can I place an order for cupcakes on the same day that I need them?

Simply call and ask. We do everything possible to accommodate all our advance orders.

10

Do you post your cupcakes?

Unfortunately Whats Up Cupcake?'s are too fragile to post.  We are able to deliver but only in specific circumstances. Alternatively please call to discuss a pick up at anytime.

11

Can you do cupcakes for my wedding?

Of course! We supply a full or minimal service depending upon your wants and needs.  We offer consultations, and will work with you to tailor the cupcakes to match your wedding theme and ideas.  Just call or email to discuss ideas and options.

12

Do you hire out Cupcake Stands?

Yes. We have 3 to 9 tier clear perspex stands that hold 30 to 150 cupcakes that we hire for £10 to £20 plus a £100 fully returnable deposit.  Also smaller stands are available that hold 12, 13, 23, 24 or 27 cupcakes for £5 plus a £20 fully returnable deposit. All stands must be returned by the following Thursday in order to have your deposit returned unless otherwise discussed.

13

Can you do custom decorations?

Yes. We will always try to accommodate your visions, and of course will offer you ideas as well.

14

Do all of your cupcakes contain dairy/sugar/nuts?

Yes, Whats Up Cupcake?'s are made from the finest ingredients that include flour, butter and sugar.  Also, occasionally walnuts are present in the kitchen and so nut allergy's would not be advised to eat Whats Up Cupcake?'s However, any intolerance can be catered to on request given enough time, so please call to discuss.

15

Do you cater for any allergies?

Yes. We do yummy Gluten Free Cupcakes each and every weekend at the shop. They also available to pre order.

16

Do you offer anything other than cupcakes?

Yes. Whats up Cupcake? have a "Neets Treats" range that contains homemade flapjacks, cookies,  chocolate bars, millionaires shortbread, and frequent weekly specials!

© 2014 by WUCC. No cupcakes were harmed in the making of this site.                                    Photos Courtesy of James Marsh Photography.

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